Skip to main content

How to Fix Common Issues in Yakuto Games

Player Experience Team
Updated

Troubleshooting Guide for iOS and Android Players

We understand how frustrating technical issues can be, and we're here to help! If you’re experiencing problems with your game, follow the steps below to troubleshoot and get back to playing smoothly.

 

General Troubleshooting Steps

For iOS Users

  1. Update Your iOS Version

    • Go to Settings > General > Software Update to check for available updates. Keeping your device up to date ensures compatibility with the latest game version.

  2. Check Device Storage

    • Go to Settings > General > About to check your available storage. Free up space by removing unused apps, pictures, or videos.

  3. Close Background Apps

    • Running multiple apps in the background may slow down your device. Close apps you're not using to improve performance.

  4. Restart Your Device

    • A simple restart can resolve many issues and refresh your device’s memory.

  5. Try Installing on Another Device

    • If possible, try installing the game on a different device to check if the issue persists.

  6. Reinstall the Game

    • If the issue continues, uninstall the game, restart your device, and reinstall it from the App Store. (Important: Ensure your account is linked to Facebook or Apple ID before uninstalling!)

📌 Important: We do not support jailbroken devices. If your device is jailbroken, the game may not function properly, and you may experience disconnections.

For more details on restarting your device, check out Apple’s official guide.

For Android Users

  1. Ensure You Downloaded the Game from the Google Play Store

    • We cannot guarantee the safety or functionality of versions downloaded from third-party sources.

  2. Check for Pending Updates

    • Update the game, your operating system, and Google services through the Google Play Store > My Apps & Games section.

  3. Free Up Device Storage

    • Remove unused apps, videos, and pictures to free up space for better performance.

  4. Clear App Cache

    • Go to Settings > Apps > [Game Name] > Storage & Memory > Clear Cache.

  5. Close Background Apps

    • Too many apps running at once can cause lag. Close unnecessary apps before launching the game.

  6. Try Installing on Another Device

    • If the issue continues, test the game on a different device.

  7. Advanced Troubleshooting

    • Go to Settings > Apps > Google Play Store > Tap the three-dot menu > Select Uninstall Updates.

    • Uninstall the game (⚠️ Do NOT do this if using a Guest Account!)

    • Restart your device.

    • Reinstall the game from the Google Play Store.

📌 Note: Some devices are optimized for different purposes, and not all may be suitable for gaming. Additionally, custom ROMs or modified operating systems may cause instability.

For further troubleshooting, check Google’s official support page.

 

Fixing Connection Issues

If you’re experiencing connection problems, try these steps:

  1. Restart the Game

  2. Toggle Airplane Mode

    • Turn Airplane Mode ON, wait 10 seconds, then turn it OFF.

  3. Restart Your Device

  4. Ensure You're Using the Latest Game & OS Version

  5. Close Background Apps

  6. Uninstall & Reinstall the Game

    • ⚠️ Do NOT uninstall if using a Guest Account!

  7. Check Your Internet Connection

    • If using Wi-Fi, switch to mobile data to see if the issue persists (or vice versa).

    • Restart your router if possible.

    • Forget the Wi-Fi network and reconnect.

  8. Test on a Different Device

📌 Why Do I Get a 'Connection Lost' Notification?
Sometimes, when playing against opponents with a poor connection, the game may display a connection lost message—even if the issue is on their end! We’re constantly working to improve this experience.

 

We hope these steps help! Happy gaming! 🎮😊

Related articles

Comments

0 comments

Article is closed for comments.